Terms and Conditions

General Conditions

 

Definitions

• “I”, “Me”, “You” and “Your” means the Customer referred to in the contract.

• “Our”, “We”, “Us”, “Coach(es)”, “Discipline Fitness” and “The Company” means The Discipline Fitness Coach (ABN: 79 669 022 634)

• “Employee”, “Subsidiary”, “Contractor” and “Subcontractor” means anyone who is hired, employed or otherwise Contracted to The Company for the provision of Fitness Services.

• “PayPal” means PayPal Australia Pty Ltd (ABN: 93 11 195 389)

• “PaySmart” means FFA PaySmart (ABN: 62 695 382 965)

• “Contract Period” means the number of weeks from the specified contract starting date.

• “Fitness Services” has the same meaning as “Fitness Services” in The Queensland Fair Trading (Code of Practice - Fitness Industry) Regulation 2003.

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General Information

For all matters relating to Fitness Services provided by The Company, please contact Us:

info@disciplinefitness.com.au

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• It is your responsibility to do all that is necessary to fully understand the terms of this agreement, this may involve seeking professional legal advice.

• The non-exercise of or delay in exercising any power or right of a party does not operate as a waiver of that power or right, nor does any single exercise of any power or right preclude any other or further exercise of it; or the exercise of any other power or right. A power or right may only be waived in writing, signed by the party to be bound by the waiver.

• Should any provision of this agreement be held by a court of competent jurisdiction to be unlawful, invalid, unenforceable or in conflict with any rule, statute, ordinance or regulation the validity and enforcement of the remaining provisions will not be affected

 

Face-to-Face Fitness Services

• For any purchases of Face-to-Face Fitness Services, You agree to all of the Terms & Conditions in conjunction with the following.

• Face-to-face services refer to the following:

  • Complimentary Session; or

  • Initial Consultation; or

  • Personal Training; or

  • Group Training; or

  • Mindset Coaching; or

  • Any other fitness service made available in person or via the Company Website that is conducted in a face-to-face setting.

• It is up to You to take all reasonable steps to ensure that You fully understand what is involved in the delivery of Fitness Services in a Face-to-Face setting, including but not limited to:

  • Directly contacting The Company; and,

  • Reading descriptions accurately; and

  • Locating and reading any relevant Terms & Conditions, Privacy Policy or other agreements that may be so connected to a service; and

  • Any other step that reasonably is made before purchase.

• Any descriptions provided on The Company website detail the minimum services to be provided and expected by You who purchase Face-to-Face Fitness Services.

• Payments are to be made by any third-party Terms and Conditions.

• All disputes, inquiries or matters are to be dealt with as per the Terms and Conditions.

• Purchases are non-refundable under any circumstances.

• Purchasers agree to not claim or request any refund or raise a dispute by way of Third Party Service Providers, such as PayPal, PaySmart or any other medium of payment.

• Face-to-face services may be transferred as per the ‘Refunds and Transfer’ clause below.

• All sales of Fitness Services may incur a processing or merchant fee to cover any costs associated with taking, processing and fulfilling a purchase made and costs associated with any required technology used by Us to provide You with the Fitness Service.

• Payments made under this agreement must be made by the means specified in the Order.

• If there are any changes to any Face-to-Face Fitness Services provided or to be provided by Us to You, You will be notified in writing a minimum of 24 hours before the commencement of the use of Our Fitness Services.

 

Online Fitness Services

• For any purchases of online Fitness Services, You agree to all of the Terms and Conditions in conjunction with the following.

• Online Fitness Services include, but are not limited to the following:

  • Online Complimentary Session; or

  • Online Initial Consultation; or

  • Online Personal Training; or

  • Online Courses, Workshops or Seminars; or

  • Mindset Coaching; or

  • Any other Fitness Service available in person or via the Company Website that is not conducted in a face-to-face setting.

• It is up to You to take all reasonable steps to ensure that You fully understand what is involved in the service offered online, including but not limited to:

  • Directly contacting The Company; and,

  • Reading descriptions accurately; and

  • Locating and reading any relevant Terms & Conditions, Privacy Policy or other agreements that may be so connected to a Fitness Service; and

  • Any other step that reasonably is made before purchase.

• Any descriptions provided on The Company website detail the minimum services to be provided and expected by You who purchase online Fitness Services.

• Payments are to be made online and under any third-party Terms and Conditions.

• All disputes, inquiries or matters are to be dealt with as per General Condition.

• Online purchases are non-refundable under any circumstances.

• Purchasers agree to not claim or request any refund or raise a dispute by way of Third Party Service Providers, such as PayPal, PaySmart or any other medium of payment.

• Online services may be transferred to another party provided The Company grants written consent from the purchaser and the transferee approves of receipt of the Fitness Service.

• Online sales may incur a processing or merchant fee to cover any costs associated with taking, processing and fulfilling a purchase made and costs associated with any required technology used by Us to provide You with the Fitness Service.

• Payments made under this agreement must be made by the means specified in the Order.

• If there is a change to any Workshop, Seminar or Course provided or to be provided by Us to You, You will be notified in writing a minimum of 24 hours before the commencement of the service.

• If you are unable to attend a Workshop, Seminar or Course that was purchased online and provide more than 24 hours' notice, you may be allowed to attend another Workshop, Seminar or Course up to the same value of the purchase in question at a later date.

 

What You Can Expect From Your Coach

• Your Coach will utilise their skills, knowledge and experience in preparation and the conducting of training sessions in a way that will take into account Your goals, fitness level, ability and preferences as well as any injuries or potential limitations to training as identified by You.

• The role of Your Coach is to provide You with coaching, supervision, advice and support that You may need to help You perform exercises correctly and safely to progress and achieve Your goals.

• Your Coach may prepare a structured workout plan or training program for You based on the information gathered from an initial consultation such as but not limited to:

  • Initial Exercise Questionnaires, Initial Consultation Forms; or,

  • Any Medical or Allied Health Professionals referral.

• Nutritional guidance and advice may be provided. Any subsequent amendments will be made as arranged and agreed to between You and Your Coach.

• Your Coach may closely monitor your progress and any programs may be revised, amended or adjusted accordingly.

• All personal information of You will be kept private and confidential. However, in instances relating to genuine health concerns about You, Your Coach may be required to disclose information to a Medical or Allied Health Professional about any medical issues, medical conditions, medical advice, referrals, second opinions or anything related to assisting you to achieve Your goal.

• The Company and its Coaches may not be registered or accredited practising nutritionist(s), dietitian(s) or Exercise Physiologist(s), or any other registered allied health professional, accordingly, any nutrition or medical advice should be taken as general advice and guidance, which is not intended to be in replacement of any professional, prescribed or medical advice provided to You.

• Your sessions may be conducted, supervised and monitored by Your Coach for a duration of no less than 30 minutes unless otherwise specified or arranged between You and Your Coach.

• Your Coach may maintain open communication with You to ensure that Your Coach can monitor your progress while You are not in your scheduled session. This is a matter to be determined between You and Your Coach to arrange the communication frequency and medium that will best suit You.

 

What Our Expectations Are of You

• It is important that You ensure that the answers provided in any documentation by Us will be honest and accurate, disclosing any information that is or may be deemed relevant to You undertaking physical activities under the supervision of Your Coach.

• Your Coach may recommend clearance from a doctor or medical professional be sought, however, You are responsible for seeking said clearance or advice before undertaking physical activity, nutritional or physical intervention under the supervision of Your Coach to prevent the risk of illness, injury or death.

• Participate in the Initial Assessment Process or any other initial consultations or screenings that Your Coach deems relevant to be sufficient to clear You for training.

• Dress appropriately and bring a towel or other reasonably requested equipment or apparel. You are required to wear appropriate clothing and footwear. Footwear should be comfortable and provide adequate support.

• Bring water or other methods of hydration that are suitable for Your goals, and be adequately hydrated and nourished for Your session.

• Bring any medication, medical equipment or devices that may be necessary whilst conducting any physical activity.

• You are required to arrive on time for Your training session so that the full session can be achieved. It may be preferable (if possible) for You to arrive early to warm up or to allow time to complete any mobility drills, rehabilitation or other prescribed warm-ups or exercises as recommended by Your Coach(es).

• Read and fully understand these Terms and Conditions and the Terms and Conditions of relevant payment merchants We use.

 

Risk, Indemnity and Liability

While exercise may have positive benefits, there is an acceptance of risk that The Company requires you to be aware of.

 

• You agree that if you engage in any physical activity, exercises, program or any other related Fitness Services with The Company, You do so at your own risk of any injuries, damages, or illnesses You may suffer or arise as a result of your engagement.

• Your assumption of risk includes but is not limited to, Your use of The Company’s fitness programs, training or coaching and information or guidance provided to You from The Company, Our website, Our Coaches, Employees, Contractors, Subcontractors or Subsidiaries.

• You agree on behalf of Yourself to release and discharge The Company, Our Coach(es), Our Subsidiaries, Our Employees, Our Contractors, Our Sub-Contractors or anyone that is affiliated or related to Us from any claims or causes of actions (known or unknown) arising out of negligence (whether actively or passively).

• This waiver and release of liability include, without limitation, injuries that may occur as a result of:

  • Your use of Our Fitness Services, or,

  • Your use of Our affiliate's or associates' products or services.

• By exclusion of this agreement, You hereby agree to indemnify and hold no harm to the Company, Your Coach(es), Our Employees, Our Subsidiaries, Our Contractors or Our Sub-Contractors of The Company and loss, liability, damages or costs that may incur.

• You expressly agree that the foregoing release, waiver and assumption of risk and indemnity agreements are intended to be as broad and inclusive as permitted by law in the Commonwealth of Australia and its State and Territories.

• You are giving up your right to bring any legal action or assert a claim against The Company, Your Coach(es), Our Employees, Our Subsidiaries, Our Contractors or Our Sub-Contractors of The Company for negligence whilst under the supervision of Your Coach(es), Our Employees, Our Subsidiaries, Our Contractors or Our Sub-Contractors of The Company or purchase of Fitness Services or products and/or services from any associates or affiliates.

• You have thoroughly read and voluntarily agreed to the waiver and release and further agree that any oral representations, statements or inducements previously discussed have been and are superseded or succeeded by this agreement.

 

Initial Consultation Documents, Health and Pre-exercise Questionnaires

• You must complete any documentation provided by Us which may be sent electronically to Your nominated email address and in doing so provide as much information that may be relevant for Our purposes.

• If Your Coach recommends or refers You to a third-party allied health practitioner for assessment(s) or treatment(s) it is Your responsibility to follow this up and Your Coach is deemed to have done all that is reasonably necessary.

• The Company and any of its affiliates, subsidiaries, subcontractors or employees reserve the right to refuse service to You if it is reasonably believed to be appropriate given the information available to them. This refusal will be communicated to You as soon as it becomes apparent to the concerned Coach and may invoke the ‘Late Cancellation’ policy depending on the circumstances and reasons for the refusal.

 

Media Liability Release and Waiver

• By agreeing, You understand that this permission signifies that photographic, video and/or audio recordings of You may be electronically, or digitally displayed via the Internet or in public or for business/commercial purposes.

• Photographic, video and/or audio recordings may be used for the following purposes:

  • Commercial presentations; or

  • Online video platforms; or

  • Television or broadcast media distribution; or

  • Social Media; or

  • Other Digital Media applications.

• You may be advised about the use of the photographs, audio and/or video recording for any purpose other than those listed above.

• The Company has no time limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed.

• By agreeing, you give The Company full permission to use images, audio and/or video recordings or Your likeness, which will be used reasonably to promote or advertise The Company. This may include:

  • Our printed publications; or

  • Adverts; or

  • Audiovisual and electronic materials; or

  • The Company's Website, or

  • Social Media applications, such as but not limited to Facebook or Instagram; or

  • Media work; or

  • Display materials; or

  • Any other medium We may use in the future.

• The copyright of any material which is generated as a result of any photographic, audio and/or video recordings shall be assigned and shall be the property of The Company.

• By agreeing, You acknowledge that You have completely read and fully understand this release and agree to be bound and You hereby release any claims or considerations to compensation from or against The Company, Your Coach(es), Our Employees, Our Subsidiaries, Our Contractors or Our Sub-Contractors of The Company.

 

Cancellation, Rescheduling or Lateness of Booked Session

• If you wish to Cancel or Reschedule any booked or scheduled session with Your Coach without incurring a charge or cancellation fee Your Coach requires a minimum of 24 hours' notice before the commencement of your session's start time.

  • Notice of Cancellation or rescheduling must be made either:

    • Via your login on the web or in the phone-based application;

    • In-person to Your Coach; or

    • In writing via electronic communication, such as, but not limited to, email or SMS/Text message.

• If a Session Cancellation or Reschedule is made inside the minimum notice period it will be deemed a ‘Cancellation’ or 'No Show' and the session may be charged accordingly.

• Any charges resulting from Cancellations or Rescheduling within 24 hours of the commencement time of your session,  or No Show or Lateness may be communicated to You in the first instance as a courtesy and a reminder that this Policy will be enforced thereafter at Our discretion.

• We reserve the right as to whether or not You will be charged for Late Cancellations, this determination is made on the circumstances under which You wish to make the Cancellation and any other factors Your Coach deems relevant.

• Rescheduling of sessions must be completed outside the 24-hour notice period described above to avoid incurring a charge.

• You may be requested by Your Coach to reschedule or vary session times to accommodate other clients or other extraneous circumstances that may arise. In such instances, We appreciate Your cooperation and We may be willing to reciprocate as We see fit.

• If for any reason Your Coach is unable to attend the session Your Coach or Employees, Subsidiaries, Contractors or Sub-Contractors of The Company will notify You as soon as practicable, and endeavour to reschedule the session to another time that suits both parties.

• If You are late to Your scheduled session time, no extension of time is to be provided by Your Coach, and the session will accordingly end at the scheduled time.

• If Your Trainer is late to Your scheduled session time, additional time will be added to the session to ensure the agreed session duration is met.

• If at any time throughout training with The Company, You feel uncomfortable performing a movement, are concerned with risking injury, or are not otherwise satisfied with the performance of Your Coach it is the responsibility of You to bring this to the attention of Your Coach or The Company immediately.

 

 

Contract Periods

• All face-to-face fitness services are for no less than 12 (twelve) weeks from the date of your first membership week, after which you may continue or terminate as per the Termination clause.

• All online fitness services are for a minimum of 12 (twelve) weeks from the date of purchase of membership, after which you may continue or terminate as per the Termination clause below.

• All session times and/or prices may vary or be subject to change at any time.

 

Cool-Off Period

• The Company recognises the mandatory “Cool-Off” period of 48 hours as per the Queensland Department of Fair Trading (Code of Practice - Fitness Industry) Regulation 2003.

  • This means that;

    • You may cancel your agreement within 48 hours of signing; and

    • The Company will refund any fees taken up to 21 days of receiving Your notice to cancel; and

    • You must pay or forfeit any funds that are owed to The Company for any Fitness Services You have used; and

    • You may be charged an administration fee for your cancellation within the “Cool-Off” period.

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Payment Methods

Accepted methods of payment by the company are Direct Debit/Credit through EziDebit, Electronic Bank Transfer, Direct Invoicing, PayPal, GoCardless and Square. Receipts will be provided at your express request by You.

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Direct Debit/Credit - EziDebit

• For any Direct Debit payments arranged between You and The Company, You are presumed to have read and agreed to the Direct Debit/Credit Request Agreement below

• Debits are conducted every Thursday before performing the sessions on a weekly, fortnightly or monthly basis unless otherwise agreed to between the Company and You.

• By agreeing to the DDR you authorise Ezidebit Pty Ltd ACN 096 902 813 (Direct Debit User ID number 342190, 342191, 428198) (referred to as Ezidebit) to make debits to your nominated account. 

• The debit will be processed on the next business day after the direct debit date if:

  • a payment request is received by Ezidebit after Ezidebit's usual cut-off time, being 3:00 pm Qld time, Monday to Friday;

  • there is a public or bank holiday on the day when the debit transaction is due to be processed or on any of the following days until the debit is processed.

• You authorise Ezidebit to attempt to re-debit any unsuccessful payments. You will also be responsible for any fees applied by your financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fees as may be incurred by Ezidebit.

• Ezidebit may charge you certain fees (including setup, variation, SMS or processing fees) where applicable under your debit arrangement.

Your Responsibilities

• It is your responsibility to:

  • Ensure that your nominated account can accept direct debits;

  • Ensure that the details on the DDR are correct and that the bank account has been verified against a recent bank statement;

  • Ensure that all authorised signatories nominated on the financial institution account to be debited authorise the DDR;

  • Ensure that there are sufficient cleared funds in the nominated account, as a failed payment fee may be charged by Ezidebit if your financial institution returns a debit as unpaid;

  • Advise immediately if the nominated account is transferred or closed or your account details change;

  • Arrange a suitable payment method if Ezidebit or the Business cancels the drawing arrangements

Changes to Your Direct Debits 

• Subject to the terms and conditions of your agreement with the Business, you may cancel, alter or defer the debit arrangement by contacting the Business reasonably before the date the drawing is to be made. 

• You authorised Ezidebit to vary the amount of the payments from time to time upon receiving instructions from the Business of a variation provided for within your agreement with the Business. In all other cases, changes to the amounts or dates of a series of direct debits require 14 days prior notice.

• If you believe that there has been an error in debiting your account, you should notify the Business as soon as possible. 

• The Business will notify you of its determination and the amount of any adjustment that will be made to your nominated account (if any). Upon receiving instructions from the Business, Ezidebit will arrange for your financial institution to adjust your nominated account by the applicable amount (if any). Alternatively, you can also contact your financial institution.

• You agree that Ezidebit will not be liable for any disputed transactions resulting from the supply or non-supply of goods and/or services by the Business and that all disputes will be directed to the Business (as Ezidebit is acting only as an agent for the Business)

Confidentiality 

• We will keep your account details and direct debit records confidential per Ezidebit's Privacy Policy, except where the disclosure of certain information to your financial institution is necessary to enable us to act per your drawing arrangements. We may disclose the information in the event of an alleged incorrect or wrongful debit, concerning a claim, or otherwise as required by law. 

 
Contact
If you wish to contact Ezidebit about anything relating to this Agreement, you should contact: 
  Ezidebit
  PO Box 3327, Newstead, QLD 4006
  Ph: 1300 763 256 Email: support@ezidebit.com.au 
  https://www.ezidebit.com/en-au/contact

 

Invoicing, Electronic Transfer, PayPal, Square, GoCardless

• Any Fitness Services that are purchased in full must be paid for at or before the commencement of Your first use of any of Our Fitness Services.

• The Company may provide an invoice for you on the purchase of Fitness Services to You.

• Any invoices to be paid by You will be sent to You through electronic means to your nominated email address with the following rules:

  • Payment is to be made:

    • within seven (7) days of issue, or;

    • Before any commencement of your Fitness Services, and:

  • Our Fitness Services to You may be suspended and may not commence until full payment is made.

• For payments made via PayPal, you have presumed to have found, read and accepted the PayPal Terms and Conditions, and agreed to any associated Merchant fees that apply.

• For payments made via Square, you have presumed to have found, read and accepted the Square Terms and Conditions, and agreed to any associated Merchant fees that apply.

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Refunds of Fitness Services

• At no time will any purchases made be refunded for a “change of mind” on any Fitness Products or Services.

• At no time will a refund be made for any sessions serviced or rendered unto You.

• You may request a refund for unused sessions under the following conditions:

  • If Your Coach has consistently arrived late for Your scheduled sessions; or

  • If Your Coach has consistently rescheduled Your scheduled session within the minimum rescheduled notice period.

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Transfer of Fitness Services

• If for whatever reason You decide to physically move and your address is more than a 25-kilometre radius from where The Company conducts its Face-to-Face Fitness Services, and you are still within the contract period We may offer You access to the Online Fitness Services so that minimum term of the agreement is met.

• If you wish to transfer from Online Fitness Services to Face-to-Face Fitness Services, We will negotiate the remainder of the term of your contract on a case-by-case basis.

 

Fitness Service Expiration

• If at the time of subsequent purchases You have outstanding payments due on Your Fitness Services, this may be considered in the payment agreement. Including, but not limited to, an automatic deduction equivalent to the number of outstanding used Fitness Services owed. You will be notified of this upon Initial set-up and allowed to rectify or contest any payments due.

• Payments will not be refunded for any unused Fitness Services, and any unused Fitness Services will only be valid until the expiration date.

• The Expiration date is set at a maximum of six months from:

  • When payment is made; or,

  • Your first booked session that is or is not cancelled, rescheduled or You are late to; or,

  • Your acceptance of the Terms and Conditions.

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Disclaimer, Guarantees and Testimonials

• It is still important to know that The Discipline Fitness Coach cannot guarantee your results with any product/service.

• You may not lose fat, gain muscle, or achieve your desired results with any product/service.

• You may gain fat, lose muscle, and have undesired results.

• Any testimonials of the clients you see on this page or any pages affiliated or associated with The Discipline Fitness Coach are real. However, it must be disclaimed that these testimonials are not claimed to represent typical results using the products/services of The Discipline Fitness Coach. They are meant as a showcase of what the most motivated and dedicated clients can do with the products/services of The Discipline Fitness Coach.

• Your results may vary, and you may not get the same results when using this program due to differences in your individual exercise history, genetics, personal motivation, or personal circumstances.

• The Discipline Fitness Coach is not a medical doctor, nutritionist or allied health professional. Any advice is not meant as a substitute for medical advice. Please consult your doctor or relevant allied health professional before beginning any exercise or diet program. 

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Termination of Services.

• For all Services, if You have fulfilled the minimum Contract Period, The Company requires a 4 (four) week notice of termination of Fitness Services. We will not withhold any services within the termination period and it is up to You and at Your discretion to undertake any remaining Fitness Services left in your account.

• Any early termination due to any reason may be negotiated on a case-by-case basis.

• The Company reserves the right to terminate the Fitness Services immediately and/or at Our discretion without reason. Any outstanding payments may be sought after by The Company.

• If You request to terminate within the Contract Period through becoming permanently sick or injured you must provide The Company with a certified medical form from a qualified medical practitioner stating that you cannot exercise for the rest of the Contract Period.

• If You request to terminate due to bankruptcy, You must provide evidence to The Company.

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Contact Us

The Company welcomes your questions or comments regarding the Terms and Conditions.

Email Address: info@disciplinefitness.com.au

Effective as of 2nd of September, 2024.